The Home Depot - Pittsburgh, Pennsylvania

Rob DeLorie

Good luck getting help to load heavy items. I pickup large and heavy items at Home Depot locations all the time. Most of the stores will help you load heavy items in your truck. Not the lazy young fellow working here. He brought the item outside on a pallet jack (because it was heavy) and then just went right back in the store, no help, no offer of help. What poor management to require customers to lift and load heavy items without help. Total clown show.

Fengyu Zhang

Carpet Installation Service: Nice Idea, Poor Experience – Beware of the 15% Restocking Fee if Cancelling Installation

Summary:
I urgently needed carpet installed to move in furniture. Home Depot's process was slow and poorly communicated. After delays and miscommunication, I had to hire local installers who completed the job the next day. Despite informing Home Depot immediately about canceling, I was informed about a 15% restocking fee.

Here’s a detailed breakdown to help other customers:

Pros:
* One store manager was very nice, capable, and efficient with my in-store purchases, but another was unprofessional in resolving the installation cancellation issue (refused to listen).
* The measurement technician was experienced and effective.

Cons:
Time-Consuming Process:
* Booked a measurement and waited a week for the measurement specialist, another week for the installer to contact me, and would have had to wait another two weeks for the earliest installation.

Poor Communication:
* After paying, I received a call from the installer a week later with the earliest appointment available in two weeks.
Home Depot claimed the installer called within a week, but I did not receive it.
* No email updates or installer contact information was provided, making it impossible to contact the installer before they reached out to me. This could result in losing the refund window while waiting.

Cancellation Issues:
* I informed Home Depot about the cancellation only one day after finally speaking to the installer and realizing the earliest appointment would not work.
* Despite my immediate notification, I was informed about a 15% restocking fee.
* I did not have the installer’s contact information within the three-day refund window, making it impossible to confirm the schedule sooner. The policy is flawed, as it requires cancellation within three days, but customers do not have access to the installer's contact information within that period to learn the earliest available installation date.

Recommendations for Home Depot:
* Improved Communication: Home Depot should provide email updates and the installer’s contact number so customers have access to the installer to confirm and evaluate the schedule before the refund window closes.
* Clear Policy Explanation: Ensure customers are aware of the 15% restocking fee policy and understand it upfront at the time of payment, rather than concealing it in the contract that customers sign without fully understanding.
* Professional Problem Resolution: Be more professional in resolving customer issues. It's not just about the restocking fee; I spent a lot of time communicating in the hope that Home Depot would improve the process for other customers, but unfortunately, they didn't care to listen.

Final Thoughts:
* Wasted time from initial measurement to cancellation.
* Local contractors were actually more efficient and hassle-free.
* Disappointed with Home Depot’s service/problem resolution despite choosing them for convenience.

David A.

I use this store,, great job,, they always ask,, can we help you find something, great staff, everyone seems to be happy and joyful,, the store is net and clean, I have had great interaction with all the employees, if I have an issue they fix it. You can’t ask for better customer services,
I give them a 5 STAR ⭐️⭐️⭐️⭐️⭐️

Missy

The staff at the Home Depot store in Ross Township PA were fantastic. Kevin and the rest of the staff went above and beyond to get the Halloween items we wanted. Kevin searched the whole store looking for the mini infernos and found for us. I would give this store more than 5 stars if I could. I wish I got the rest of the employees names but thank you to Kevin and the other 5 that helped us

Corey Scott Hill

The best place for all home improvement needs! Bill in the plumbing department was very helpful when I needed parts to fix my toilet!

John Matthews

Didn't have the tools I wanted in stock, so I went with the second best...also, for Home Depot Corp, as a retired military member, I should be able to present my ID card and receive the discount your offer instead of being registered online...I'm there, in your store with my ID...I registered online afterward and anyone came claim that discount without any proof of service ?

Google Reviewer

Dave and CJ in customer service figured out a very complex issue regarding a Verizon Samsung appliance discount.
These gentleman spent over 2 hours with me and did not give up.
Not only that but Dave followed up the next day to make sure the situation was solved.
Thank you Dave and CJ

Jasmine Shaughnessy

I really like this one . Came in to get paint and bought alot more. People who work here are very helpful as well as knowledgeable. Awesome Christmas stuff