LATAM Airlines - Miami, Florida

Sharky

I had an extremely unpleasant experience with flight attendant Steven G. on LATAM Airlines. He approached me and my girlfriend in a very rude manner, demanding that I remove my backpack and that she vacate her space to accommodate someone else. When I calmly asked for clarification and where it was written that I couldn’t use that space, he was dismissive and failed to provide any explanation. His attitude was unprofessional and made us feel unwelcome. As a paying customer, I expect better treatment and clearer communication from airline staff. Very disappointed with this experience.

Dakota Dog

In Orlando airport Latam is the most unprofessional, disorganized, sloppy check-in process I have seen outside of a third world airline. And I am being kind with my words. The agents were polite though.
Hopefully the crew is better trained than the gate agents.

s k

It was my first trip in Latin America and I am so happy I chose LATAM. The level and speed of communication via twitter on the social media is perfect. The crew were lovely and the service was always excellent. Interestingly there was WIFI n the small aircrafts only and not on the bigger ones like the 787 jets!

Stella Martinez

The most terrible experience with Latam, I have tried more than 10 times to change a ticket and following their introductions to make this change, they gave me different errors that were totally incorrect. The call center in Colombia is a real calamity, they change names but in the end it is the same employee. I have not been able to make the change and I do not know what solution I have. If someone could help me. Thank you.

Jorge Picasso

Utilice latam después de 3 años ,y la verdad que me impresionó la calidad de su servicio, el chequeo esta muy automatizado y no se pierde tiempo. E l precio del boleto a Lima, me resulto.muy económico, y incluía mochila,carro on y una maleta. El servicio en el vuelo estuvo muy bien, personal atenta y servicial. Hubo servicio de comida. Muy buena experiencia.

Wilson Quevedo

La mejor aerolínea sin duda!!
Buenos precios ,viajes puntuales, excelente servicio etc!!

Aldo Marinelli

Worst airline ever, they cancel a flight 3 hours prior for no reason. This cancellation caused to lose my connecting flight and they refused to give my money back.

Bryan N

Stick with Delta, American or United.

Stay away from this "airline"!

One cannot get a hold of a customer service(!!!) agent that speaks English in the UNITED STATES. They would not answer the phone at the destination.

Tried to upgrade seats over the phone. Nope.
Let's try online? Website crashes. Not happening.

At a different location, an hour before the flight and nobody at the counter. Tried checking in at the automated kiosk. Guess what? You're out of luck!

Massive headache, do not fly with this company. Others have issues but they aren't even close to how horrible this "airline" is.